Return Policy & Shipping

Shipping

If within Canada a flat rate shipping charge applys.
FREE shipping on order over $25.00

If you are located outside of Canada please contact us at rubyshealinggarden@gmail.com to see about the possibilities of shipping it to you!

Wholesale orders are eligible for free delivery within Calgary, AB.
Stay tuned for shipping terms outside of Calgary, AB. 

 

Returns on products (not wholesale) 

At this time, we accept returns on unused items in re-sellable, brand new condition within 15days of purchase. Please contact us at rubyshealinggarden@gmail.com to start the return process.

If you are unsure how you'll like the product, try our smallest size. To be more convenient we will be offering travel and sample sizes for you in the future. 

If you have a unique situation please contact us, as we also deal with each return on an individual basis. 

 Items sent back to us without first requesting a return will not be accepted. We are not responsible for returns lost in transit that have not been communicated with our team first. 

At this time we are unable to offer a shipping credit. You will have to pay for shipping to return the package. Unless the return is related to a fault made by us

We plan to offer a more flexible, satisfaction guaranteed policy in the future.

 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Return Policy for Online or In-person Classes

All classes are non-refundable. Credit will not be issued.

If you find you are unable to attend a class:

  1. Gift a Friend. We invite you to gift your space to someone who you feel would benefit from the experience. To be eligible for this transfer, we require the name and email of this person 24hrs BEFORE the class.
  2. Transfer to Another Class. You are able to transfer to:
    a. the SAME class offered within the SAME Class Term if offered
    b. another class of the SAME value within the SAME Class Term (no exceptions)

To be eligible for this transfer, we require this to be done 24hrs BEFORE the class.


Wholesale Return Policy 

We currently cannot accept returns on any wholesale orders. 


If you have a unique situation please contact us, as we also deal with each return on an individual basis. 

We plan to offer a more flexible, satisfaction guaranteed policy in the future.